Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Reply Guarantee

  • Each ticket that you post to the technical help team will be answered within less than 1 hour. The normal issues will be responded to asap. Yet, if the support question you have sent requires the aid of a skilled administrator, we are going to forward the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Top–class Tech Assistance Service

  • We are on–line for you 7 days a week to give you help and client support as well as to help you with any trouble that you could possibly come across whilst controlling your virtual server. We are able to support you with all pre–configured programs, like your Operating System, server management panel (depending on the VPS type) and the Web Site Control Panel created entirely by our developers.

  • Intuitive help center
  • A Descriptive Help Zone

  • A descriptive and regularly updated articles base is included in our in–house built Web Site Control Panel. It provides quick tips on how to execute all of the essential web site control duties. The Help section presents extensive how–to articles and reviews and step–by–step video tutorials. You can access the Help area by pressing the Help or Video buttons in the upper right side of each Control Panel section.