Client Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be attended to in no more than one hour after the trouble ticket or e–mail has been submitted. If your issue requires further assistance from a system administrator, we’ll direct the support ticket or the email to the person on duty, without delay and will leave a note to inform you that more time will be needed for reaching a solution. And if you take advantage of our Administration Services package, any of the services included there will be completed whenever you want.
A First–Rate Client Care Service
Our help desk support staff will be at your disposal 24–7 should you require assistance with the Web Site Control Panel or with any of the applications that we pre–install on your behalf on the dedicated web hosting server. Furthermore if you need help with the routine administration tasks on your dedicated hosting server, you can check out the Administration Services package, that includes backup storage space, weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, etcetera.
An Intuitive Help Section
We have equipped our Web Site Control Panel with an elaborate knowledge base, which features elaborate explanations of all its features and functionalities. Furthermore, we have prepared detailed video tutorials that will further explain to you how to perform a specific action or solve a common problem. The how–to articles and the tutorial videos are readily reachable from every section of the Web Site Control Panel through the Help and Videos buttons in the upper right corner.