1 hour ticket response
We are focused on supplying a quick and appropriate response to each trouble ticket submitted by a customer. Our capable client care team representatives will review your request and will think of the most effective option. We offer a 1–hour response time guarantee for all trouble tickets. As a matter of fact, our average ticket response time has proven to be 20 minutes.
A Topflight Client Care Service
Our client service team members have enormous experience in the Linux shared hosting world and are capable enough to deliver a swift solution to your problem. If, however, the matter at hand is not within the competence of a customer support engineer, the technical support ticket will be sent to a developer or sysadmin for further assistance.
An Easy–to–Browse Help Center Section
In the Web Site Control Panel you’ll find an intuitive Help section where you can find quick tips on how you can use our web hosting services. You can get the answers to your questions in the F.A.Q. database, see more tips in the web hosting account administration articles or check out our instructional video tutorials.
