The client support that you can get from your shared hosting company is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you have some technical issue with a current account. Timely and clear information about a question or an issue can save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from a genuine hosting provider and not from some reseller. When you purchase a hosting account via a company that does not own its servers and it cannot access them directly, it is almost certain that you will wait for a couple of days to get a reply to your query, therefore your sites may stay offline for quite a while. In comparison, a supplier that provides different options for communication and has a technical support staff that is available all the time can assist you right away and help you decrease or completely avoid any downtime and potential losses.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance promptly, that's why our shared hosting services come with 24/7 support plus several ways of communication. In case you do not have an account yet, you can phone us or use our live chat and chat with a live representative, to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up ordering a service which you can't use. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires more investigation. Unlike the vast majority of suppliers on the market, we answer to all the tickets within the hour, so you won't have to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you are able to take full advantage of our 24/7 technical support services even on public holidays. Your web sites will be available constantly and so will we. With a number of contact options, you can select the most convenient approach to get in touch with us and learn more about our services if you do not have an account yet, or ask for assistance in case you're already our customer. You'll be able to call us, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature a one-hour answer time guarantee, even though it rarely takes over 20 minutes to receive assistance no matter the complexity of the trouble. With our customer and technical support services, we will be available for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS

With our Linux VPS, you will not ever need to wait for more than an hour in order to receive assistance for any type of issue that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support crew. We also have local telephone numbers in a number of countries around the world and a live chat service where we'll help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the various methods of communication, so whatever your question or issue is, there's always someone to assist you quickly. When you need assistance with third-party software, which you cannot deploy or which gives you troubles, you will be able to take full advantage of the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Hosting

All the dedicated server packages that we offer feature 24/7 support through different methods of communication and with a one-hour max reply time warranty. When you want to find out more about the packages or you have various billing or general questions, you'll be able to call one of the local numbers that we have worldwide or you may use our live chat support and talk with a live agent. For strictly tech problems which need some help from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email message, since these channels are more appropriate to monitor a specific matter. The reply time for them rarely surpasses half an hour, so you can forget all about waiting for a full day to receive support. Our support service is available for all of the server-related matters, and the pre-installed software. In the event that you want support for third-party apps, you can consider obtaining the Managed Services upgrade that we supply for all of the packages.