In case you've ever had a shared hosting account before or you've dealt with any other kind of online service, you probably know from personal experience that for some things it is better to talk to a live person on the phone instead of exchange tickets or email messages. In order to find out more about a specific service before you order it or when something small needs to be done, for example, it is easier and a lot faster to do it live. When you have the option to connect with representatives over the phone, it is very likely that you're using the services of a real website hosting provider, not just a reseller. The type of support that you'll get over the phone varies between different suppliers - from general matters to dedicated technical support. Usually most suppliers will offer you pre-sales assistance and first level phone support, while more complex tech matters are managed through electronic mail or tickets.

Phone Support in Shared Hosting

We believe that being able to talk with a live representative is very important, that's why we have three support lines all around the world (UK, USA and Australia) and you will be able to contact us on the phone for fourteen hours every day. In case you consider acquiring one of our Linux shared hosting, for example, you'll be able to call us and find more about our services prior to ordering in order to make sure that we do meet all system requirements for your sites. After your order, you'll be able to contact us about any sales and billing issues you may experience, or get any type of general or basic technical information you need. We've aimed to find the perfect balance between phone and ticket support, so for solely technical issues you can use our ticketing system, that will help you monitor the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

When you want more info about the Linux semi-dedicated hosting that we supply, you're able to call one of the three support lines we have around the globe - in the U.S.A., the United Kingdom and Australia. In this way, you'll be able to check ahead of time if our solutions will be appropriate for your websites. In case you're already our customer and you've got a semi-dedicated account, you'll be able to reach us over the phone for 14 hours a day about any billing or general queries. For strictly technical issues you can use our ticketing system in order to get in touch with our tech support as someproblems simply need additional time to be resolved, but we will help you over the phone with various minor technical issues as well, saving you efforts and time.