One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to get a response to a client support ticket or an email. No matter when you contact us, we’ll help you within less than an hour with any technical and sales enquiries you may have. In fact, our real reply time hardly ever surpasses 20-30 minutes. As we’re working 24 hours a day, 7 days a week, you’ll always receive help in a well-timed manner and we know exactly how critical this is in the digital world. As soon as you contact us, we will reply to your questions. If you run into any technical obstacle, we will solve it for you, or we will provide you with all the necessary information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a technical support ticket from your hosting Control Panel or send an email connected with your semi-dedicated server, you’ll receive a reply within no more than sixty minutes. You can get in touch with us whenever you like in regards to general, technical or billing issues and given the fact that we’re available 24-7, you will invariably receive support in a timely fashion. Depending on the specific issue or question, we will supply you with more info, eliminate the predicament if it’s been caused by something that is within our reach or tell you what to do on your end if you need to update a given setting for a web-based app that we cannot access. You can just forget about waiting around for a day for every reply. As it is, in the majority of cases we respond to tickets and emails within no more than 20-25 minutes.