A ticketing system is the most popular correspondence channel that web hosting companies offer to their clients. It’s typically part of the billing account and is the quickest way to fix an issue that requires a certain period of time to examine or that needs to be forwarded to an administrator. In this way, all responses provided by either party will be kept in one place in case somebody else wants to work on the given problem and the information in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, so you will need to log in and out of no less than 2 accounts in order to accomplish some task or to contact the hosting company’s tech support staff. In case you want to administer a number of domains and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Furthermore, it can take a considerable span of time for the provider to reply to your ticket.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting feature an integrated trouble ticket system, which is part of our custom-built Hepsia hosting Control Panel. Unlike other similar tools, Hepsia will permit you to manage everything associated with the hosting service itself in the very same place – invoices, web files, e-mails, trouble tickets, etc., eliminating the necessity to use different admin dashboards. In the event that you have any pre-sales or technical questions or any problems, you can send a ticket with just a few mouse clicks without needing to leave your Control Panel. In the meantime, you may select a category and our system will present you with a number of informational articles, which will supply you with additional info and which may help you resolve any specific issue even before you post a ticket. We guarantee a trouble ticket response time of no more than one hour, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s far more efficient to manage everything from one location, which is the reason why we’ve implemented a ticketing system into the custom Hepsia Control Panel, which comes with each semi-dedicated server plan. This will enable you to manage the communication with our customer care team together with your data, which implies that you will not need to memorize additional log-on credentials for a separate admin interface. You will be able to submit a new ticket or to track down the status of an old one with less than a few clicks of the mouse while you’re browsing the content hosted in your account. In addition, you can go through older tickets using a smart search function or have a look at applicable knowledgebase articles, which include solutions to commonly confronted complications. The built-in trouble ticket system is monitored 24/7/365 with the maximum ticket response time being just sixty minutes, so there will always be somebody to help you.